BISCOLA, Paulo Henrique Nogueira; LIMA FILHO, Dario Henrique Oliveira. Perceived quality of self services: study in the brazilian bank retailing. Journal of Administration Science, [S. l.], v. 8, n. 15, p. 47–62, 2006. DOI: 10.5007/%x. Disponível em: https://periodicos.ufsc.br/index.php/adm/article/view/1671. Acesso em: 17 jul. 2024.