BAPTISTA, Paulo de Paula; SILVA, Wesley Vieira da; GOSS, Lirian Patty. Perceived quality and it’s impacts on satifaction, trust and loyalty: a study in eletronic retailers of free download services. Journal of Administration Science, [S. l.], v. 13, n. 30, p. 249–277, 2011. DOI: 10.5007/2175-8077.2011v13n30p249. Disponível em: https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2011v13n30p249. Acesso em: 17 jul. 2024.