Oliveira, Luciano José, Cid Gonçalves Filho, Carlos Alberto Gonçalves, and Gustavo Quiroga Souki. “Quality, Satisfaction and Loyalty in BtoB Relationship S: An Empirical Study of the Electric Power Industry”. Revista de Ciências da Administração 10, no. 22 (January 1, 2008): 80–103. Accessed December 11, 2025. https://periodicos.ufsc.br/index.php/adm/article/view/2175-8069.2008v10n22p80.