INFLUENCE FACTORS OF THE TACIT KNOWLEDGE ELICITATION PROCESS: SYSTEMATIC LITERATURE REVIEW

Resumo

Goal: This systematic review aimed at highlighting and performing an integrated discussion of the factors of the tacit knowledge elicitation process.  

Design/Methodology/Approach: The research method adopted in this study was (PRISMA) Preferred Reporting Items for Systematic Reviews and Meta-Analyses. The databases, Science Direct, Web of Science, Scopus and Emerald Insight were chosen based on the possibility of finding articles from collections such as: Elsevier, Springer e Taylor & Francis. Search terms related to “knowledge Elicitation” are the following:   "knowledge Elicitation" OR "knowledge acquisition" AND technique AND “Tacit Knowledge".  

Results: The main research findings listed by the article were the inclusion of a knowledge engineer considering the SECI model, the indication of predictability in the perception of episodic knowledge in a tacit knowledge elicitation process and the hybrid adoption of knowledge elicitation techniques.

Limitations of the research: The selection criteria were based only on articles written in the English language and taking into consideration the period from 2008 to 2020.

Originality½value: The structure of this article was based on the indication of theoretical gaps and the need to deepen the themes underlying the process of eliciting tacit knowledge, which allowed a systematic exposure of a broad a scenario that represents the scope and complexity.

Palavra-chave: Knowledge elicitation. Tacit knowledge. Elicitation techniques.

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