An investigation on the characteristics of the model management: a case study

Abstract

The characteristics of the management model of organization can be the difference between a thriving business to one that is not, because of its ability to shape the form of administration of a company. However, such aspects can be viewed in different ways by each of its employees. Accordingly, this study aimed to examine the perceptions of managers from different hierarchical levels - 1 (President and Director), 2 (managers), 3 (analysts and supervisors) on how they see the characteristics of the management model of its company. For both, a questionnaire was applied to 21 staff members of the aforementioned hierarchical levels, trying to cover all areas of business. The data were processed using the technique of cluster analysis, showing the similarities and differences between the answers given by participants in the research. To ensure the reliability of inferences made using this analysis in a second step, interviews were applied to the general manager, sales managers, the controller, the President, the production manager and manager of information technology. The results indicated that most respondents who are managers at level 1 and 2, is closer to the characteristics of the management model proposed by the administration of the company, the perceptions of clusters 3 and 4 were represented in higher discrepancy for the other on the characteristics of this model.