Dynamic of Learning: the relationship between process, transacted content and configuration of the network in a non-governmental organization

Abstract

Learning networks in a non-governmental organization were characterized and analysed by the learning contents and the processes by which they were learned. Data were collected by means of document research and 16 interviews; and 573 learning contents were identified and classified into the following categories: organizational environment-related behaviors (organizational environment, work behaviors and relations with external actors), work-related knowledge and skills, and individual development. In this article only the organizational environment networks are described. Learning processes identified included activities, getting along with others, teaching, feedback, material, observation and supervision. Learning networks were analyzed with respect to their structural characteristics, contents transacted and the learning processes employed. Learning was found to result from the dynamic relationships established among different actors while going about their routine activities and dealing with the conditions imposed by the internal and external environment. Some learning processes are more recurrent or work better than others, depending upon the content learned or preferences and characteristics of individuals.