The lived experience workforce: The importance of respectfully embedding lived experience at all levels of service design and production

Autores

  • Fay Jackson
  • Timoty Fong
  • Kim Jones
  • Mark Orr University of Tasmania

Palavras-chave:

Experiência Vivida, Trabalhadores, Pares, Bem-Estar, Liderança

Resumo

Empregar suporte de pares nos serviços de saúde mental está se tornando cada vez mais comum. No entanto, empregar pessoas com experiência de vida em outras funções mais específico é mais raro. Mudar  a cultura  nos serviços para obter melhores resultados tem sido trasnformador.Neste sentido, o recrutamento de pessoas com experiência de vida tem proporcionada mudanças importantes e positivas nas organizações. A Flourish Australia é uma organização administrada pela comunidade especializada em apoio à saúde mental para pessoas com sofrimento psíquico e com deficiência psicossocial. A liderança corajosa e visionária da Flourish Australia usou a ação afirmativa para recrutar pessoas com experiência vivida em todos os níveis da organização. Esta tem sido uma experiência bem-sucedida de garantir que a co-liderança, o co-design e a coprodução de serviços de saúde mental sejam um foco organizacional. Os resultados identificados são enriquecidos pela experiência vivida, incorporada na esperança e nos direitos humanos, em recovery e no bem-estar de cada indivíduo que acessa o serviço. O respeito prestado dà voz a experiência vivida em todos os níveis da organização garantindo reformas significativas, permitindo que ideias visionárias e inovadoras criem raízes e cresçam. A co-liderança de pessoas com experiência vivida em todos os níveis de serviços de saúde mental e bem-estar para a comunidade aponta um caminho para o futuro. A Flourish Australia abraçou essa ideia valorizando a experiência vivida. Este artigo demonstra como a co-liderança transforma pensamentos, vidas, serviços e comunidades em nível individual e coletivo  rompendo com tiranias e baixas expectativas de pessoas com experiência vivida ao responder às esperanças e necessidades destas pessoas.

Biografia do Autor

Fay Jackson

Bachelor of Creative Visual Arts. Diploma of Education. Certified Principal Master Trainer, Expert by Experience, General Manager, Inclusion, Flourish Australia, Brunswick Heads, New South Wales, Australia

Timoty Fong

General Manager - People and Culture, Master of Applied Psychology, Bachelor of Science (Psychology), Registered Psychologist, Flourish Australia, Sydney, Australia

Kim Jones

Project Officer, Inclusion, Flourish Australia, Sydney Australia

Mark Orr, University of Tasmania

CEO, Bachelor of Science (Hons), Master of Health Service Management, Master of e-Health (Health Informatics), Registered Psychologist, Flourish Australia, Sydney, Australia

Referências

AUSTRALIAN PRODUCTIVITY COMMISSION, Mental Health. Report no. 95. Canberra: Australian Government, 2020 Available at

<https://www.pc.gov.au/inquiries/completed/mental-health/report>, 2020.

BEATTIE, VALLIE; MEAGHER, JANET; FARRUGIA, PETER. Embracing inclusion: Employment of people with lived experience (Policy Direction Paper). Sydney: Richmond PRA, 2013.

BYRNE, LOUISE. Research promoting and supporting the peer workforce: How to use it,

how to create It. In: Meagher, Janet; Stratford, Anthony; Jackson, Fay; Jayakody, Erandathie; Fong, Tim. (Eds). Peer work in Australia: A new future for mental health. Chapter 4, pp111-126. Sydney: RichmondPRA and Mind Australia, 2018

BYRNE, LOUISE; ROENFFELT, HELENA; O’SHEA, PERI; MACDONALD, FIONA. Taking a gamble for high rewards? Management perspectives on the value of mental health peer workers. International Journal of Environment Research and Public Health, 15 : 746. 2018 Available at https://doi.org/ 10.3390/ijerph15040746

FLOURISH AUSTRALIA. Annual Report, 2019. Available at https://www.flourishaustralia.org.au/sites/default/files/2019-11/flourish_ar-19_low-res_3.pdf>

FLOURISH AUSTRALIA. Annual Report 2020. Available at https://www.flourishaustralia.org.au/publications-and reports?f%5B0%5D=publication_type%3A7

FLOURISH AUSTRALIA, Capability Framework. Unpublished, 2019.

_______, Co-Design Guidelines. Unpublished, 2019.

_______, Personal Situation Plan. Unpublished, 2018.

_______, Strengths-Based Language Guide. Unpublished, 2018.

GOURLAY, SCOTT; JACKSON, FAY; JONES, KIM; MACPHAIL, GRANT; SWINSON, M. SIMON; WILKINSON, MAURICE. Co-design Guidelines. Unpublished, 2019.

HAPPELL, BRENDA; ROPER, CATH. Consumer participation in mental health research:

Articulating a model to guide practice. Australasian Psychiatry. 15(3) : 237–241.

Available at , 2007.

JACKSON, FAY; FONG, TIM. Changing culture and growing peer work. In: Meagher, Janet; Stratford, Anthony; Jackson, Fay; Jayakody, Erandathie; Fong, Tim. (Eds). Peer work in Australia: A new future for mental health. Chapter 2 pp 43-68 Sydney: RichmondPRA and Mind Australia, 2018.

JACKSON; FAY; FONG; TIM. Why not a peer worker? Mental Health and Social Inclusion. 21 (3) : 176-183.2017.Available at <https://doi.org/10.1108/MHSI-03-2017-0018.

JACKSON, FAY; HEFFERNAN; TIM; ORR; MARK; YOUNG, ROBERT BUTCH; PUCKETT, CHERIE; DALY, SUSAN. Peer work in Rural and remote communities and mental health services. In: Carey, Timothy; Gullifer, Judith. (Eds). Handbook of Rural, Remote and Very Remote Mental Health. Singapore: Springer, 2020.

JACKSON FAY; MITCHELL; NATASHA; SHIELDS; ROBYN; STANLEY; FIONA; GUSTSCHLANG; TONI. Women, leadership and mental health. The Mental Health Services Perth Virtual Conference Panel, 2021.

MEAGHER; JANET; NAUGHTIN; GERRY. Scope, role and contribution of peer work: Derived, synthesis and analysed from peer work literature. In Meagher, Janet; Stratford, Anthony; Jackson, Fay; Jayakody, Erandathie; Fong, Tim. Peer work in Australia: A new future for mental health. Sydney: RichmondPRA and Mind Australia, 2018.

MEAGHRE; JANET; STRATFORD, ANTHONY; JACKSON, FAY; JAYAKODY, ERANDATHIE; FONG, TIM. Peer work in Australia: A new future for mental health. Sydney: RichmondPRA and Mind Australia, 2018.

MENTAL HEALTH COMMISSION of NSW. Lived experience framework. Available at https://nswmentalhealthcommission.com.au/resources/lived-experience-framework, 2018.

NATIONAL DISABILITY INSURANCE AGENCY. Mental Health and the NDIS. Available at https://www.ndis.gov.au/understanding/how-ndisworks/mental-health-and-ndis#new-evidence-of-psychosocial-disability-form>, 2019.

NATIONAL MENTAL HEALTH OMMISSION. Contributing lives, thriving communities - Review of mental health programmes and services. Sydney: National Mental Health Commission, 2014.

NEW SOUTHA LES MINISTRY OF HEALTH. The review of seclusion, restraint and observation of Consumers with a mental illness in NSW Health facilities. Available at <https://www.health.nsw.gov.au/mentalhealth/reviews/seclusionprevention/Documents/report-seclusion-restraint-observation.pdf>, 2017

RICHMMOND,PRA, Recovery Action Framework. Unpublished. 2014.

ROPER, CATH; GREY, FLICK; CADOGAN, EMMA. Co-production: Putting principles into practice in mental health contexts. Melbourne: University of Melbourne (2018).

SARNER, M. It can be a wonderful freeing moment: Opening up about mental health at work. The Guardian, 8 April 2019.

YANKEE, DARYL. K. A measure of attributes and benefits of the co-leadership model: Is co-leadership the right fit for a complex world?. Theses and Dissertations, p. 797. 2017 Available at https://digitalcommons.pepperdine.edu/etd/797

Publicado

2021-07-15

Como Citar

JACKSON, F.; FONG, T.; JONES, K.; ORR, M. The lived experience workforce: The importance of respectfully embedding lived experience at all levels of service design and production. Cadernos Brasileiros de Saúde Mental/Brazilian Journal of Mental Health, [S. l.], v. 13, n. 36, p. 82-96, 2021. Disponível em: https://periodicos.ufsc.br/index.php/cbsm/article/view/82117. Acesso em: 21 out. 2021.