Paradoxes experienced with the use of mobile technologies in the invidvidual decison making process

Authors

  • Fabio Junges UNISINOS
  • Amarolinda Zanela Klein Professora e pesquisadora da UNISINOS
  • Claudio Reis Gonçalo UNIVALI
  • Tatiana Ghedine UNIVALI

DOI:

https://doi.org/10.5007/2175-8077.2018v20n50p147

Abstract

The growth in the use of Mobile and Wireless Information Technology (MWIT) in organizations has increasingly enabled mobile work, bringing both benefits and challenges to work processes. The objective of this research was to understand the paradoxes experienced by using MWIT in decision making in mobility context. A qualitative research was conducted by applying a focus group and semi-structured interviews, with 26 participants (executives and mid-level managers) who make decisions in this context. The results corroborate some paradoxes already identified in the literature, which manifest themselves in the processes of decision making in the mobility context: Busy and Available, Planning and Improvisation, Engagement and Disengagement, and Competence and Incompetence. In addition, new paradoxes were identified: Personal and Professional, Increased Collaboration and Less Face to Face, More Agile Decisions and Decisions with Greater Exposure to Error.

Author Biographies

Fabio Junges, UNISINOS

Doutor em Administração. Universidade do Vale do Rio dos Sinos (UNISINOS). São Leopoldo, RS. Brasil.

Amarolinda Zanela Klein, Professora e pesquisadora da UNISINOS

Doutora em Administração. Professora Adjunta da Universidade do Vale do Rio dos Sinos. Leopoldo, RS. Brasil.

Claudio Reis Gonçalo, UNIVALI

Doutor em Engenharia de Produção. Professor Titular da Universidade do Vale do Itajaí. Itajaí, SC. Brasil

Tatiana Ghedine, UNIVALI

Doutora em Administração. Professora da Universidade do Vale do Itajaí. Itajaí, SC. Brasil

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Published

2018-04-03

How to Cite

Junges, F., Klein, A. Z., Gonçalo, C. R., & Ghedine, T. (2018). Paradoxes experienced with the use of mobile technologies in the invidvidual decison making process. Revista De Ciências Da Administração, 20(50), 147–165. https://doi.org/10.5007/2175-8077.2018v20n50p147

Issue

V.20 N.50 abril de 2018

Section

Articles

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