The user trust on the data management of Dataprev

Abstract

The quality of the information has caused an increasing interest among business researchers, as far as information is a key tool in decision making for all corporate levels. Therefore, it is recommended to think on its concept not as a mean, usually, but as a product instead. In this research it is emphasized the managers need for indicators in order to make it feasible evaluate how information is perceived regarding the way it is used, its worth and its reliability. Thus, the objective of this research is to verify whether the internal user trust is influenced by the information quality and perceived value, as provided by the Data Management office. The survey was conducted in Dataprev, a public owned company in charge of performing information technology for the Brazilian social security. Data from a non-random sample of 108 respondents was collected by means of a structured questionnaire containing 14 questions measured by a five points Likert scale, which were treated by a Structured Equations Model (SEM). It was found that the construct Information Quality is a relevant antecedent for the Perceived Value which, in its turn, mediates the Trust on information. Moreover, it was confirmed the adequacy of SEM in aspects involving causal relationships among latent variables.