Teleworking and evaluation in a public higher education institution in the context of the Management and Performance Program

Abstract

Context: In a society in constant transformation, where Information and Communication Technologies (ICT) shape work, this research explores the possibilities of teleworking in the context of the Management and Performance Program (in Portuguese: Programa de Gestão e Desempenho — PGD), with a focus on technical-administrative staff. Aspects such as customer service, communication, formalization of legal processes, and performance evaluation stand out as critical areas for managing remote teams. Objective: To analyze the perceptions of technical-administrative staff about teleworking in the context of the PGD and to understand the dynamics of performance evaluation in this context. Method: An applied, descriptive, and exploratory study was conducted, using a literature review, analysis of the legal framework and primary data collection from civil servants and managers at the Federal University of Mato Grosso (UFMT). Results: The research identified teleworking performance evaluation tools and assessed their alignment with the organizational objectives of the program. The analyses led to recommendations for continuous improvement aimed at optimizing performance management in the academic context. Practical implications: The findings provide support for the modernization of public administration, with the potential for application in other government institutions, promoting more effective practices in teleworking.