Management and process mapping in public institutions: a case study in a Federal University
DOI:
https://doi.org/10.5007/1983-4535.2018v11n1p162Abstract
Linking to the theme of modernization in university governance, shows the analysis of the implementation of the management and process mapping at the Directorate of Personnel Management (DAP) in a Federal University in northeastern Brazil who joined the National Public Management Program and bureaucratization (GesPública) in 2009. It was adopted as a general objective to analyze the management and process mapping of said DAP, identifying the possible benefits in improving the quality of the services provided to users. As a method, we carried out a qualitative research, the case study type, whose unit of analysis was the DAP. Data collection consisted of desk research, questionnaires and interviews. Results show that the methods used to manage and process mapping in DAP were built and developed according to the needs of the University having GesPública as a guide and tool for the development of the project which resulted in agility of procedures, reducing the time spent and improved interpersonal communication, so it is suggested method other public institutions.Downloads
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2018-01-01
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O autor transfere todos os direitos autorais do artigo para a Revista Gestão Universitária na América Latina - GUAL, sendo vedada qualquer reprodução, total ou parcial, em qualquer meio de divulgação, impresso ou eletrônico, sem que a prévia e necessária autorização seja solicitada e, se obtida, fará constar o competente registro e agradecimento à Revista.
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