Multi-Criteria Model For Performance Evaluation: a case study for procurement management in the public sector
DOI:
https://doi.org/10.5007/2175-8077.2017v19n47p9Abstract
The present work aims at building a model to support the procurement and supply management of a public education organization. The used intervention instrument was the Multi-criteria Decision Aid – Constructivist methodology (MCDA-C), which is divided into three stages: (i) Structuring; (ii) Evaluation; and (iii) Recommendations. The application of this methodology allowed to identify the main aspects that affect the procurement and supply management process, according to the manager's perception. This is an exploratory research, based on a case study conducted in a Brazilian public organization. Necessary and sufficient factors for the procurement and supply process management were identified, organized, measured and integrated. The model building allowed the development of a management tool that incorporates graphical and numerical elements which highlight the weaknesses and the most competitive points in the studied process.
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