A tecnologia da informação e a avaliação dos sistemas de informações no processo de melhoria da prestação de serviços : um estudo de caso na Clínica Imagem
DOI:
https://doi.org/10.5007/%25xAbstract
This paper verifies the strategies and the benefits proportioned by the information technology, from the necessity of products and service qualifications, imperative in today's competitive and fast moving world. It presents criterias that allow the evaluation of the information system to be used as differentation factors. It has been made a case study in a radiology clinic by image that uses this everyday technology not only on equipments but also on the process of patients services as well, it can also be used on scheduling patients exams and billings. It has also made analysis of different information systems, presenting their advantages and disadvantages, allowing the choice of that which is constituded as the qualitative differentiation factor. KEYWORDS: Information technology; Diagnosis by image
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