Contract management in the federal institutions of higher education in Rio Grande do Sul: an analysis under the opinion of benchmarking

Abstract

Brazilian public administration has faced difficulties in consolidating the culture of the management system in organizations, causing gaps between public management and the implementation of these practices in organizations. Thus, in order to overcome some of the shortcomings, this study uses the perspective of the management tool Benchmarking to identify the best management practices currently used by the Federal Institutions of Higher Education - IFES of the southern zone of Rio Grande do Sul in the management of contracts . Using a descriptive-qualitative approach, comparative methodology, and documentary and interview research techniques, the data were analyzed in four distinct categories related to organizational structure, competence management, process management and information management. The comparative studies highlighted positive practices related to the reduction of hierarchical level and the respective institution of units for specific activities; proximity to some units; the scope of the prosecutors; to the integral transition of physical processes to electronic system of process processing and, in the same system, to the availability of knowledge bases that detail phases of the administrative process with the respective demonstration in flow chart. The analyzes based on the theoretical framework proved the lack of consolidation of the public management in the following points: description of competences, mapping of processes, preparation of guidelines manuals and updates / consolidations of information systems.