Information technology and electronic reference services: an application proposal based in chatterbots and ontologies
DOI:
https://doi.org/10.5007/1518-2924.2007v12n23p47Keywords:
Reference Services, Chatterbots, Ontologies, Information TechnologyAbstract
Discusses the main concepts concerning to the development of an electronic reference system in an information unit through the use of information technology. The concepts related to the use of chatterbots are presented as well its main uses, evolutive generations and the languages used in its implementation. It is explained in a generalized way what it is an ontology and its meaning in the area of Information Science. The architecture of the DELPHOS system is explained and also the choices made concerning the construction of the user interface, AIML processor and the bases of knowledge. The paper ends suggesting a future study with the objective to evaluate the emergent dynamic relating the users’s interaction with the chatterbot and the possibility building a user profile from the interactions with the chatterbot.Downloads
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Copyright (c) 2007 Guilherme Ataíde Dias, Gustavo Henn, José Wendell de Morais Silva
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