Novas perspectivas dos estudos de satisfação de usuários

Luciana Ferreira da Costa; Francisca Arruda Ramalho

doi:10.5007/1518-2924.2010v15n30p57

New perspectives of users’ satisfaction studies 10.5007/1518-2924.2010v15n30p57

Authors

Luciana Ferreira da Costa Universidade Federal da Paraíba (UFPB)
Francisca Arruda Ramalho Universidade Federal da Paraíba (UFPB)

DOI:

https://doi.org/10.5007/1518-2924.2010v15n30p57

Keywords:

Satisfaction, Information use, Information users, Users’ Studies, Usability

Abstract

This paper is product of debates and research concerning the satisfaction of information users, originated of the Group of Studies and Research in Reading, Organization, Representation, Production and Information Use entailed to the of Post-Graduation Program in Information Science from the Federal University of the Paraíba, having as laboratory the discipline Information Users of this program. It argues the definition of satisfaction related to the human necessities, privileging the informational optics in face of its importance in the present time, the Information Age. It presents the evolution of the satisfaction studies related to the information use through modern interactive systems in the perspectives of the Users Studies of the Information Science and the Usability Studies of the Computer Science, considering the Hybrid Studies of Information Use.

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Author Biographies

Luciana Ferreira da Costa, Universidade Federal da Paraíba (UFPB)

Mestre em Ciência da Informação pela Universidade Federal da Paraíba (UFPB). Professora do Departamento de Ciência da Informação da Universidade Federal da Paraíba (UFPB).

Francisca Arruda Ramalho, Universidade Federal da Paraíba (UFPB)

Doutora em Ciências da Informação pela Universidad Complutense de Madrid, Espanha. Professora do Departamento de Ciência da Informação da Universidade Federal da Paraíba (UFPB).

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Published

2010-09-13

How to Cite

COSTA, Luciana Ferreira da; RAMALHO, Francisca Arruda. New perspectives of users’ satisfaction studies 10.5007/1518-2924.2010v15n30p57. Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação, [S. l.], v. 15, n. 30, p. 57–73, 2010. DOI: 10.5007/1518-2924.2010v15n30p57. Disponível em: https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2010v15n30p57. Acesso em: 18 apr. 2025.

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Issue

Vol. 15 No. 30 (2010)

Section

Articles

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