Operationalization of the pillars of the theory of New Public Management (NGP) in a federal institution of higher education through the Management And Performance Program - PGD

Abstract

This study aims to analyze the operationalization of the pillars of New Public Management (NPM) in the design and implementation of the Management and Performance Program (PGD), contributing to the promotion of good public governance. Therefore, the question is: To what extent does the implementation of the PGD incorporate the pillars of NMP and promote the effectiveness of public governance? The methodology used follows these steps: the first phase is bibliographic research to reinforce the theoretical foundation and identify the most relevant concepts for the proposed project. The second phase was a case study at a higher education institution. The following methodological techniques were adopted: document analysis, electronic interviews conducted through the submission of a structured form, and content analysis using a spreadsheet for data processing. As a result, the research findings indicate that the PGD largely embodies the pillars of New Public Management, notably results-orientation and administrative efficiency, fostering good public governance. As a contribution, there is the deepening of scientific knowledge on public governance, by highlighting the relationship between the pillars of the NGP and the structuring of the PGD.