A Consultoria Interna de Recursos Humanos como Prática Catalisadora da Gestão do Conhecimento Organizacional
DOI:
https://doi.org/10.5007/2175-8077.2009v11n25p151Abstract
Este artigo objetiva analisar a contribuição da Consultoria Interna de Recursos Humanos para a Gestão do Conhecimento nas indústrias catarinenses de grande porte. Os procedimentos metodológicos seguiram a linha qualitativa, por meio da pesquisa descritiva e aplicada. Foram entrevistadas sete das maiores empresas catarinenses em número de funcionários. Utilizou-se análise documental e de conteúdo. Quanto aos resultados, a consultoria interna auxilia principalmente nas etapas de socialização e externalização do conhecimento. Além disso, se implementada na sua totalidade e dada autonomia ao consultor interno, permite uma maior interação nos níveis individual, grupal e organizacional descritos por Sabbag (2007). Assim, pode-se perceber que as empresas que possuem maior grau de autonomia, bem como maior nível de implementação são aquelas que os processos são mais compartilhados, socializados e internalizados pelos funcionários. Dessa forma, pode-se afirmar que, nas empresas analisadas, o desenvolvimento dos processos de CIRH catalisa os resultados da Gestão do Conhecimento nas mesmas.
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