User Experience (UX) in Information Services: dimensions, technologies, and applications

Authors

DOI:

https://doi.org/10.5007/1518-2924.2025.e103413

Keywords:

user experience, information services, library services

Abstract

Objective: This research aims to identify the elements/processes related to UX practices in information services, given the need to adapt libraries to the real needs of users.

Methods: It is a qualitative study, exploratory in nature, and based on bibliographic procedures.

Results: Through a review of national and international literature, a Bibliographic Portfolio (BP) was formed, making it possible to verify the processes that can contribute to improving the user experience in information services provided by libraries. Three aspects inherent to the practice of UX in information services were identified: dimensions, technologies and/or instruments, and practical applications.

Conclusions: It was concluded that UX in information services has distinct perspectives, but it is necessary to delineate a path for best practices, considering information services that are suitable for the current reality of users.

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Author Biography

Murilo Mauro Silveira, Ministério Público de Santa Catarina

PhD in Information Science from the Graduate Program in Information Science (PGCIN) at the Federal University of Santa Catarina (2021). Master’s degree in Information Science from the Federal University of Santa Catarina (2016). Specialist in Quality Engineering from the Educational University of Santa Catarina (2014). Specialist in Management of Public and Institutional Libraries from Faculdade Anísio Teixeira (2023). Bachelor’s degree in Library Science from the Federal University of Santa Catarina (2009). Has experience in the field of Information Science, with an emphasis on Quality Management, Innovation Management, and Value Co-creation in Information Units.

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A capa da Revista ENCONTROS BIBLI apresenta como título do volume 30 do ano 2025 "Por uma ciência diversa, equitativa, inclusiva e acessível." Visualmente, a imagem destaca várias silhuetas de perfis de rostos humanos, representando diversidade, com diferentes tons de pele. À direita, há uma representação do globo terrestre. Na parte inferior da capa, são exibidas informações institucionais: "Departamento de Ciência da Informação, Programa de Pós-graduação em Ciência da Informação, Portal de Periódicos UFSC." A publicação é datada de 2025, Volume 30, ISSN 1518-2924.

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Published

2025-09-25

How to Cite

SILVEIRA, Murilo Mauro. User Experience (UX) in Information Services: dimensions, technologies, and applications. Encontros Bibli: electronic journal of library science, archival science and information science, Florianópolis/SC, Brasil, v. 30, p. 1–22, 2025. DOI: 10.5007/1518-2924.2025.e103413. Disponível em: https://periodicos.ufsc.br/index.php/eb/article/view/103413. Acesso em: 8 dec. 2025.

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Vol. 30 (2025): For diverse, equitable, inclusive, and accessible science

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