V.19 N.47 Abril de 2017

View V.19 N.47 Abril de 2017

Published: 2017-05-01

Editorial

Editorial

Gabriela Gonçcalves Fiates
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Articles

Multi-Criteria Model For Performance Evaluation: a case study for procurement management in the public sector

Mario Augusto Nishiyama, Marcus Vinicíus Andrade de Lima, Leonardo Ensslin, Leonardo Corrêa Chaves

09-28
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Integration of Strategic Planning to Strategic Thinking

Jonilto Costa Sousa, Pedro Henrique Rodrigues de Camargo Dias

29-44
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The Effect of Interactivity and Technical Support in the use Intention of an E-learning System

Angilberto Sabino de Freitas, Jorge Brantes Ferreira, Rodrigo Antônio Garcia, Renata Kurtz

45-56
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Performance Management: Validation of a Measuring Instrument

Antero Rodrigues, Francisco Cesário, Filipa Castanheira, Maria Chambel

57-74
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Understanding the Innovations Implemented in the Service Operations Systems Through the method PCN Analysis: a multiple case study on customer service assistance

Leila Scanfone, Noel Torres Júnior

75-93
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Products and Processes Innovation from the Perspective of Environmental Management

Vanessa Theis, Dusan Schreiber

94-113
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Social Affairs and Definition of Territory: study in Local Productive Arrangement (APL) of Brazil-Nuts in Acre State

Gelciomar Simão Justen, Mariluce Paes-de-Souza

114-130
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New Qualis: Impact in the Assessment of the Intellectual Production of Management Researchers

Tatiane Baseggio Crespi, Taísa Scariot Preusler, Nestor Alejandro Luna, Manuel Portugal Ferreira

131-147
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The Institutions and your Understanding: would be something propitious to the interpretative premises?

Marcio Luis Massaro

148-162
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The Use of Netnographic Method in the Brazilian Management Postgraduate

Rafaela Rodrigues Correia, Graziela Dias Alperstedt, Simone Ghisi Feuerschutte

163-174
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