Novas perspectivas dos estudos de satisfação de usuários

Luciana Ferreira da Costa; Francisca Arruda Ramalho

doi:10.5007/1518-2924.2010v15n30p57

New perspectives of users’ satisfaction studies 10.5007/1518-2924.2010v15n30p57

Authors

Luciana Ferreira da Costa Universidade Federal da Paraíba (UFPB)
Francisca Arruda Ramalho Universidade Federal da Paraíba (UFPB)

DOI:

https://doi.org/10.5007/1518-2924.2010v15n30p57

Keywords:

Satisfaction, Information use, Information users, Users’ Studies, Usability

Abstract

This paper is product of debates and research concerning the satisfaction of information users, originated of the Group of Studies and Research in Reading, Organization, Representation, Production and Information Use entailed to the of Post-Graduation Program in Information Science from the Federal University of the Paraíba, having as laboratory the discipline Information Users of this program. It argues the definition of satisfaction related to the human necessities, privileging the informational optics in face of its importance in the present time, the Information Age. It presents the evolution of the satisfaction studies related to the information use through modern interactive systems in the perspectives of the Users Studies of the Information Science and the Usability Studies of the Computer Science, considering the Hybrid Studies of Information Use.

Downloads

Download data is not yet available.

Author Biographies

Luciana Ferreira da Costa, Universidade Federal da Paraíba (UFPB)

Mestre em Ciência da Informação pela Universidade Federal da Paraíba (UFPB). Professora do Departamento de Ciência da Informação da Universidade Federal da Paraíba (UFPB).

Francisca Arruda Ramalho, Universidade Federal da Paraíba (UFPB)

Doutora em Ciências da Informação pela Universidad Complutense de Madrid, Espanha. Professora do Departamento de Ciência da Informação da Universidade Federal da Paraíba (UFPB).

Downloads

PDF-A (Português (Brasil))

Published

2010-09-13

How to Cite

COSTA, Luciana Ferreira da; RAMALHO, Francisca Arruda. New perspectives of users’ satisfaction studies 10.5007/1518-2924.2010v15n30p57. Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação, [S. l.], v. 15, n. 30, p. 57–73, 2010. DOI: 10.5007/1518-2924.2010v15n30p57. Disponível em: https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2010v15n30p57. Acesso em: 19 may. 2024.

Download Citation

Issue

Vol. 15 No. 30 (2010)

Section

Articles

License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The author must guarantee that:

there is full consensus among all the coauthors in approving the final version of the document and its submission for publication.
the work is original, and when the work and/or words from other people were used, they were properly acknowledged.

Plagiarism in all of its forms constitutes an unethical publication behavior and is unacceptable. Encontros Bibli has the right to use software or any other method of plagiarism detection.

All manuscripts submitted to Encontros Bibli go through plagiarism and self-plagiarism identification. Plagiarism identified during the evaluation process will result in the filing of the submission. In case plagiarism is identified in a manuscript published in the journal, the Editor-in-Chief will conduct a preliminary investigation and, if necessary, will make a retraction.

This journal, following the recommendations of the Open Source movement, provides full open access to its content. By doing this, the authors keep all of their rights allowing Encontros Bibli to publish and make its articles available to the whole community.

Encontros Bibli content is licensed under a Creative Commons Attribution 4.0 International License.

Any user has the right to:

Share - copy, download, print or redistribute the material in any medium or format.
Adapt - remix, transform and build upon the material for any purpose, even commercially.

According to the following terms:

Attribution - You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
No additional restrictions - You may not apply legal terms or technological measures that legally restrict others from doing anything that the license permits.