Sistema de aprendizaje organizacional en una empresa pública: validación de modelos de la relación entre stocks y flujos de aprendizaje con desempeño empresarial
DOI:
https://doi.org/10.5007/2175-8077.2025.e101057Palabras clave:
Aprendizaje organizacional, Mapa Estratégico de Evaluación del Aprendizaje (SLAM), Framework 4I, Stocks y flujos de aprendizaje, Desempeño empresarialResumen
Objetivo: Describir el sistema de aprendizaje organizacional, identificando la relación entre los stocks y flujos de aprendizaje con el desempeño empresarial, según la percepción de los empleados de una empresa pública.
Metodología: El estudio replicó el modelo de Bontis et al. (2002) y probó un modelo alternativo con la inclusión de los flujos feedforward y feedback. Se aplicó el cuestionario SLAM a una muestra de 858 empleados de una empresa pública del sector agrícola, denominada aquí como AGRO. El análisis de los datos se realizó mediante estadística descriptiva y multivariada – modelo de Ecuación Estructural.
Resultados: Se verificó la confiabilidad de los constructos y los factores componentes de la escala. Los dos modelos probados mostraron capacidad explicativa para la relación entre los stocks y flujos de aprendizaje con el desempeño empresarial.
Originalidad/relevancia: Esta investigación fortalece el conocimiento en investigaciones cuantitativas para la medición del aprendizaje organizacional, específicamente en el contexto del servicio público, en un país en desarrollo.
Contribuciones: El estudio validó los modelos y el cuestionario SLAM para evaluar el sistema de aprendizaje organizacional en la empresa pública. Permitió el mapeo, en formato de diagnóstico, de los procesos de aprendizaje organizacional, con implicaciones prácticas para la acción estratégica en las diferentes áreas de la empresa, lo que puede fortalecer la adaptación, la renovación estratégica y la sostenibilidad de la empresa. A nivel social, también puede traer beneficios de mayor eficiencia y eficacia en el servicio público, con calidad e innovación continuas a las necesidades de los ciudadanos.
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