SOA, ERP II and organizational competences: traces of innovation in the modern IT management

Abstract

This research has as objective evaluates which is the role of the organizational competences that are linked to the SOA technology and ERP II systems management universe in the process of sustaining the use value of these applications in the Brazilian macro-economic scenario, in their post implementation perspective. For such, it uses the theoretical referential focused on the study of organizational competences literature as well as literature directed to the ERP´s systems, focusing on the ERP II perspective of the main actor of the of applications suite related to Information Technology. The methodology used in the study predicted the development of the method of multiple case study, making possible the most robust identification of the organizational competences and of their respective adherences to the research problem. The empiric evidences suggest that in fact exists a group of organizational competences, specialized management of the IT area involving the ERPs applications, TI innovation and SOA and ERP II technologies. It was conclude that there are three mainly organizational competences linked to the ERP II systems that must be developed for the firms, in way to maximize the value of use of this technology in function of the competitiveness and organizational results.